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Why Your Business Needs a Customer Retention Program

Businesses traditionally spend a lot of money and effort to attract new customers, but spend far less on customer retention. Why? According to a survey related to current small business marketing and retention, less than half of small businesses have a customer...

How Facebook’s Change Impacts Businesses

If the stream of posts on your Facebook page seem different lately, it’s because they tweaked their algorithm (again).  This change means posts from your family and friends appear more often than posts from businesses. If you interact with a brand’s page regularly,...

What Brand Admiration and Loyalty Means to Your Business

What makes a brand 'admirable'? What is it about them that people admire; the brands people go out of their way to do business with, the ones they continue to purchase and recommend to others? The simple truth is: it’s not just one thing. You can have a Madison Avenue...

Why Your Business Needs Strong Directional Signs

Have you ever been looking for something - a store, a business, an event - and not being able to find it, cursed the lack of signage? Recently while doing some errands, I saw a lawn sign advertising an event at a local church. Wanting to attend, I drove to the church,...

Counting more than heads, at Events, it’s toes too

We are all aware that technology is evolving extremely rapidly in both marketing and events. Major retailers track movements of customers through stores with the goal of learning buying behaviors. Event organizers for non-profits use technology to create relationships...